All transactions are final. In-app purchases are handled by Google Play, therefore, all billing inquiries and refund requests must be submitted to Google. To determine if you are eligible for a refund, please review Google’s Policy.
Please follow the steps below:
If it’s less than 48 hours since you bought an in-app purchase, you can request a refund through Google Play.
This is the quickest way to find out if Google will give you a refund. You’ll usually get a decision within 15 minutes.
- Go to this website.
- Make sure this is in a web browser and not the Google Play Store app. You can't request a refund in the Google Play Store app.
- Scroll down to "Order History" and find the order you want to return. To the right of the order, select More.
- Select Report a problem.
- Choose the option that describes your situation, complete the form, and say that you would like a refund.
- You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.